January 16, 2016
This Technology Service Agreement (“Agreement”) constitutes a legal agreement between you, a Transportation Services Provider, which is duly and properly licensed in the Territory in which you operate (“you”) and ONE WAY LIMO.com, Inc., (as applicable, “OWL”).
OWL provides lead generation to independent providers of Limousine and Luxury motor vehicle passenger Transportation Services (Limo”) using the One Way Limo.com application (as defined below). The One Way Limo.com application enables an authorized Limo provider to seek, receive and fulfill requests for Transportation Services from an authorized user of OWL’s website and/or mobile application s. You desire to enter into this Agreement for the purpose of accessing and using the One Way Limo.com application .
In order to use the One Way Limo.com application , you must agree to the terms and conditions that are set forth below. Upon your execution (electronic or otherwise) of this Agreement, you and OWL shall be bound by the terms and conditions set forth herein.
1.1 “Affiliate” means an entity that, directly or indirectly, controls, is under the control of, or is under common control with a party, where control means having more than fifty percent (50%) of the voting stock or other ownership interest or the majority of the voting rights of such entity.
1.2 “Location Addendum” means an addendum or supplemental information to this Agreement setting forth additional Territory-specific terms, as made available and as updated by OWL from time to time.
1.3 “OWL Data” means all data related to the access and use of the One Way Limo.com application hereunder, including all data related to Users (including User Information), all data related to the provision of Transportation Services via the One Way Limo.com application .
1.4 “Device” means a OWL Device or Your Device, as the case may be.
1.5 “OWL App” means the OWL website and/or mobile application provided by OWL that enables transportation providers to access the One Way Limo.com application for the purpose of seeking, receiving and fulfilling on- demand requests for Transportation Services by Users, as may be updated or modified from time to time.
1.6 “Fare” has the meaning set forth in Section 4.1.
1.7 “Service Fee” has the meaning set forth in Section 4.4.
1.8 “Territory” means the Location or metro areas in the United States in which you are licensed to provide Transportation Services.
1.9 “Tolls” means any applicable road, bridge, ferry, tunnel and airport charges and fees, including inner-Location congestion, environmental or similar charges as reasonably determined by the One Way Limo.com application based on available information.
1.10 “Transportation Services” means your provision of passenger transportation services to Users via the One Way Limo.com application in the Territory using the Vehicle.
1.11 “One Way Limo.com application” mean OWL’s website lead generation and related services licensed by OWL that enable transportation providers to seek, receive and fulfill on-demand requests for transportation services by Users seeking transportation services; such One Way Limo.com application include access to the OWL App and OWL’s software, websites, payment services as described in Section 4 below, and related support service systems, as may be updated or modified from time to time.
1.12 “User” means an end user authorized by OWL to use the OWL’s website and/or mobile application for the purpose of obtaining Transportation Services offered by OWL’s transportation providers.
1.13 “User Information” means information about a User made available to you in connection with such User’s request for and use of Transportation Services which may include, but is not limited to, the User’s name, telephone number, email address, pick-up and drop-off location, contact information and photo.
1.14 “Vehicle” means your vehicle that: (a) meets the then-current OWL requirements for a vehicle on the One Way Limo.com application ; (b) is properly licensed by the jurisdiction in which the vehicle will be transporting Users, and (c) OWL authorizes for your use for the purpose of providing Transportation Limo.
2.1 Limo IDs. OWL will issue you a Limo ID to enable you to access and use the OWL App on a Device in accordance with this Agreement. OWL reserves the right to deactivate your Limo ID if you have not fulfilled a request for Transportation Services using the OWL App at least once a month. You agree that you will maintain your Limo ID in confidence and not share your Limo ID with any third party. You will immediately notify OWL of any actual or suspected breach or improper use or disclosure of your Limo ID or the OWL App .
2.2 Provision of Transportation Services . When the OWL App is active, User requests for Transportation Services may appear to you via the OWL App . If you accept a User’s request for Transportation Services the One Way Limo.com application will provide you with certain User Information via the OWL App , including the User’s first name and pickup location. In order to enhance User satisfaction with OWL and your Transportation Services it is recommended that you arrive at the User’s designated pick-up location, at least 10 minutes prior to the scheduled pick-up time. You will obtain the destination from the User, either in person upon pickup or from the OWL App if the User elects to enter such destination via the OWL App . You acknowledge and agree that once you have accepted a User’s request for Transportation Services OWL App may provide certain information about you to the User, including your first name, contact information, photo and location, and your Vehicle’s make and license plate number. You shall not contact any Users or use any User’s personal data for any reason other than for the purposes of fulfilling Transportation Services . As between OWL and you, you acknowledge and agree that: (a) you shall be solely responsible for determining the most effective, efficient and safe manner to perform each instance of Transportation Services ; and (b) except for the One Way Limo.com application or any OWL Devices (if applicable), you shall provide all necessary equipment, tools and other materials, at your own expense, necessary to perform Transportation Services . You understand and agree that you have a legal obligation under the Americans with Disabilities Act and similar state laws to transport Users with Service Animals (as defined by applicable state and federal law), including guide dogs for the blind and visually impaired Users, and there is no exception to this obligation for allergies or religious objections. Your knowing failure to transport a User with a Service Animal shall constitute a material breach of this Agreement. You agree that a “knowing failure” to comply with this legal obligation shall constitute either: (1) a denial of a ride where you state the denial was due to a Service Animal; or (2) there is more than one (1) instance in which a User or the companion of a User alleges that you cancelled or refused a ride on the basis of a Service Animal.
2.3 Your Relationship with Users. You acknowledge and agree that your provision of Transportation Services to Users creates a direct business relationship between you and the User. OWL is not responsible or liable for the actions or inactions of a User in relation to you, your activities or your Vehicle. You shall have the sole responsibility for any obligations or liabilities to Users or third parties that arise from your provision of Transportation Services . You acknowledge and
agree that you are solely responsible for taking such precautions as may be reasonable and proper (including maintaining adequate insurance that meets the requirements of all applicable laws including motor vehicle financial responsibility laws) regarding any acts or omissions of a User or third party. You acknowledge and agree that OWL may release your contact and/or insurance information to a User upon such User’s reasonable request. You acknowledge and agree that, unless specifically consented to by a User, you may not transport or allow inside your Vehicle individuals other than a User and any individuals authorized by such User, during the performance of Transportation Services for such User. You acknowledge and agree that all Users should be transported directly to their specified destination, as directed by the applicable User, without unauthorized interruption or unauthorized stops.
2.4 Your Relationship with OWL. You acknowledge and agree that OWL’s provision to you of the OWL App and the One Way Limo.com application creates a direct business relationship between OWL and you. OWL does not, and shall not be deemed to, direct or control you generally or in your performance under this Agreement specifically, including in connection with your provision of Transportation Services your acts or omissions, or your operation and maintenance of your Vehicle. You retain the sole right to determine when, where, and for how long you will utilize the OWL App or the One Way Limo.com application . You retain the option, via the OWL App , to attempt to accept or to decline or ignore a User’s request for Transportation Services via the One Way Limo.com application , or to cancel an accepted request for Transportation Services via the OWL App , subject to OWL’s then-current cancellation policies. With the exception of any signage required by local law or permit/license requirements, OWL shall have no right to require you to: (a) display OWL’s or any of its Affiliates’ names, logos or colors on your Vehicle(s); or (b) wear a uniform or any other clothing displaying OWL’s or any of its Affiliates’ names, logos or colors. You acknowledge and agree that you have complete discretion to provide Limo or otherwise engage in other business or employment activities. For the sake of clarity, you understand that you retain the complete right to; (i) use other software application Limo in addition to the One Way Limo.com application ; and (ii) engage in any other occupation or business. OWL retains the right to deactivate or otherwise restrict you from accessing or using the OWL App or the One Way Limo.com application in the event of a violation or alleged violation of this Agreement, your disparagement of OWL or any of its Affiliates, your act or omission that causes harm to OWL’s or its Affiliates’ brand, reputation or business as determined by OWL in its sole discretion.
2.5.1 You acknowledge and agree that: (a) after receiving Transportation Services a User may be prompted by the OWL App to provide a rating of you and such Transportation Services and, optionally, to provide comments or feedback about you and such Transportation Services ; and (b) after providing Transportation Services you will be prompted by the OWL App to provide a rating of the User and, optionally, to provide comments or feedback about the User. You shall provide your ratings and feedback in good faith.
2.5.2 You acknowledge that OWL desires that Users have access to high-quality Limousine service via OWL App . In order to continue to receive access to the OWL App and the One Way Limo.com application , you must maintain an average rating by Users that exceeds the minimum average acceptable rating established by OWL for your Territory, as may be updated from time to time by OWL in its sole discretion (“Minimum Average Rating”). Your average rating is intended to reflect Users’ satisfaction with your Transportation Services rather than your compliance with any of OWL’s policies or recommendations. In the event your average rating falls below the Minimum Average Rating, OWL will notify you and may provide you, in OWL’s discretion, a limited period of time to raise your average rating above the Minimum Average Rating. If you do not increase your average rating above the Minimum Average Rating within the time period allowed (if any), OWL reserves the right to deactivate your access to the OWL App and the One Way Limo.com application . Additionally, you acknowledge that your repeated failure to accept User requests for Transportation Services while you are logged in to the OWL App creates a negative experience for Users of OWL App . If you do not wish to accept User requests for Transportation Services for a period of time, you agree that you will log off of the OWL App .
2.5.3 OWL and its Affiliates reserve the right to use, share and display your and User ratings and comments in any manner in connection with the business of OWL and its Affiliates without attribution to you or your approval. You acknowledge and agree that OWL and its Affiliates are distributors (without any obligation to verify) and not publishers of your and User ratings and comments, provided that OWL and its Affiliates reserve the right to edit or remove comments in the event that such comments include obscenities or other objectionable content, include an individual’s name or other personal information, or violate any privacy laws, other applicable laws or OWL’s or its Affiliates’ content policies.
3.1 Your Requirements. You acknowledge and agree that at all times, you shall: (a) hold and maintain (i) a valid license with the appropriate level of certification to operate your Vehicle, and (ii) all licenses, permits, approvals and authority applicable to you that are necessary to provide passenger Transportation Services to third parties in the Territory; (b) possess the appropriate and current level of training, expertise and experience to provide Transportation Services in a professional manner with due skill, care and diligence; and (c) maintain high standards of professionalism, service and courtesy. You acknowledge and agree that you may be subject to certain background and driving record checks from time to time in order to qualify to provide, and remain eligible to provide, Transportation Services . You acknowledge and agree that OWL reserves the right, at any time in OWL’s sole discretion, to deactivate or otherwise restrict you from accessing or using the OWL App or the One Way Limo.com application if you fail to meet the requirements set forth in this Agreement.
3.2 Vehicle Requirements. You acknowledge and agree that your Vehicle shall at all times be: (a) properly registered and licensed to operate as a passenger transportation vehicle in the Territory; (b) owned or leased by you, or otherwise in your lawful possession; (c) suitable for performing the passenger Transportation Services contemplated by this Agreement; and (d) maintained in good operating condition, consistent with industry safety and maintenance standards for a Vehicle of its kind and any additional standards or requirements in the applicable Territory, and in a clean and sanitary condition.
3.3 Documentation. To ensure your compliance with all requirements in Sections 3.1 and 3.2 above, you must provide OWL with written copies of all such licenses, permits, approvals, authority, registrations and certifications prior to your provision of any Transportation Services . Thereafter, you must submit to OWL written evidence of all such licenses, permits, approvals, authority, registrations and certifications as they are renewed. OWL shall, upon request, be entitled to review such licenses, permits, approvals, authority, registrations and certifications from time to time, and your failure to provide or maintain any of the foregoing shall constitute a material breach of this Agreement. OWL reserves the right to independently verify your documentation from time to time in any way OWL deems appropriate in its reasonable discretion.
4. Financial & Payment Terms
4.1 Fare Calculation and Your Payment. You are entitled to charge a fare for each instance of completed Transportation Services provided to a User that are obtained via the One Way Limo.com application (“Fare”), where such Fare is calculated based upon a base fare amount plus distance and/or time amounts (“Fare Calculation”). You acknowledge and agree that the Fare provided under the Fare Calculation is the only payment you will receive in connection with the provision of Transportation Services and that neither the Fare nor the Fare Calculation includes any gratuity. You are also entitled to charge User for any Tolls, taxes or fees incurred during the provision of Transportation Services if applicable. You: (i) appoint OWL as your limited payment collection agent solely for the purpose of accepting the Fare, applicable Tolls and, depending on the region and/or if requested by you, applicable taxes and fees from the User on your behalf via the payment processing functionality facilitated by the One Way Limo.com application; and (ii) agree that payment made by User to OWL (or to an Affiliate of OWL acting as an agent of OWL) shall be considered the same as payment made directly by User to you. OWL shall consider all such fares from you in good faith. OWL agrees to remit, or cause to be remitted, to you on at least a weekly basis: (a) the Fare less the applicable Service Fee; (b) the Tolls; and (c) depending on the region, certain taxes and ancillary fees.
4.2 Changes to Fare Calculation. OWL reserves the right to change the Fare Calculation at any time in OWL’s discretion based upon local market factors, and OWL will provide you with notice in the event of changes to the base fare, per mile, and/or per minute amounts that would result in a change in the recommended Fare. Continued use of the One Way Limo.com application after any such change in the Fare Calculation shall constitute your consent to such change.
4.3 Service Fee. In consideration of OWL’s provision of the OWL App and the One Way Limo.com application for your use and benefit hereunder, you agree to pay OWL a service fee for the Transportation Services transaction calculated as a percentage of the Fare determined by the Fare Calculation (regardless of any Negotiated Fare), as provided to you via email or otherwise made available electronically by OWL from time to time for the applicable Territory (“Service Fee”). In the event regulations applicable to your Territory require taxes to be calculated on the Fare, OWL shall calculate the Service Fee based on the Fare net of such taxes. OWL reserves the right to change the Service Fee at any time in OWL’s discretion based upon local market factors, and OWL will provide you with notice in the event of such change. Continued use of the One Way Limo.com application after any such change in the Service Fee calculation shall constitute your consent to such change.
4.4 Cancellation Charges. You acknowledge and agree that Users may elect to cancel requests for Transportation Services that have been accepted by you via the OWL App at any time prior to your arrival. In the event that a User cancels an accepted request for Transportation Services OWL may charge the User a cancellation fee on your behalf. If charged, this cancellation fee shall be deemed the Fare for the cancelled Transportation Services for the purpose of remittance to you hereunder (“Cancellation Fee”). The parties acknowledge and agree that as between you and OWL, this Cancellation Fee is a recommended amount, and the primary purpose of such Cancellation Fee is to act as the default amount in the event you do not negotiate a different amount. You shall always have the right to: (i) charge a cancellation fee that is less than the Cancellation Fee; or (ii) negotiate, at your request, a cancellation fee that is lower than the Cancellation Fee (each of (i) and (ii) herein, a “Negotiated Cancellation Fee”). If charged, the Cancellation Fee (regardless of any Negotiated Cancellation Fee) shall be deemed the Fare for the cancelled Transportation Services for the purpose of remittance to you hereunder.
4.5 Receipts. As part of the One Way Limo.com application , OWL provides you a system for the delivery of receipts to Users for Transportation Services rendered. Upon your completion of Transportation Services for a User, OWL prepares an applicable receipt and issues such receipt to the User via email on your behalf. Such receipts are also provided to you via email or the online portal available to you through the One Way Limo.com application . Receipts include the breakdown of amounts charged to the User for Transportation Services and may include specific information about you, including your name, contact information and photo, as well as a map of the route you took. Any corrections to a User’s receipt for Transportation Services must be submitted to OWL in writing within three (3) business days after the completion of such Transportation Services . Absent such a notice, OWL shall not be liable for any mistakes in or corrections to the receipt or for recalculation or disbursement of the Fare.
4.6 No Additional Amounts. You acknowledge and agree that, for the mutual benefit of the parties, through advertising and marketing, OWL and its Affiliates may seek to attract new Users to OWL and to increase existing Users’ use of OWL App . You acknowledge and agree such advertising or marketing does not entitle you to any additional monetary amounts beyond the amounts expressly set forth in this Agreement.
4.7 Taxes. You acknowledge and agree that you are required to: (a) complete all tax registration obligations and calculate and remit all tax liabilities related to your provision of Transportation Services as required by applicable law; and (b) provide OWL with all relevant tax information. You further acknowledge and agree that you are responsible for taxes on your own income arising from the performance of Transportation Services, which income shall include any and all monies paid to you by OWL . Under no circumstances shall OWL collect and/or remit any taxes, charges, fees, or other charges payable to any governmental entity due and owing such governmental entity by you as a result of the transportation services provided by you.
5.1 License Grant. Subject to the terms and conditions of this Agreement, OWL hereby grants you a non-exclusive, non-transferable, non-sublicensable, non-assignable license, during the term of this Agreement, to use the One Way Limo.com application (including the OWL App ) solely for the purpose of providing Transportation Services to Users and tracking resulting Fares and Fees. All rights not expressly granted to you are reserved by OWL, its Affiliates and their respective licensors.
5.2 Restrictions. You shall not, and shall not allow any other party to: (a) license, sublicense, sell, resell, transfer, assign, distribute or otherwise provide or make available to any other party the One Way Limo.com application , OWL App or Device in any way; (b) modify or make derivative works based upon the One Way Limo.com application or OWL App ; (c) improperly use the One Way Limo.com application or OWL App , including creating Internet “links” to any part of the One Way Limo.com application or OWL App , “framing” or “mirroring” any part of the One Way Limo.com application or OWL App on any other websites or systems, or “scraping” or otherwise improperly obtaining data from the One Way Limo.com application or OWL App ; (d) reverse engineer, decompile, modify, or disassemble the One Way Limo.com application or OWL App , except as allowed under applicable law; or (e) send spam or otherwise duplicative or unsolicited messages. In addition, you shall not, and shall not allow any other party to, access or use the One Way Limo.com application or OWL App to: (i) design or develop a competitive or substantially similar product or service; (ii) copy or extract any features, functionality, or content thereof; (iii) launch or cause to be launched on or in connection with the One Way Limo.com application an automated program or script, including web spiders, crawlers, robots, indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burden or hinder the operation and/or performance of the One Way Limo.com application ; or (iv) attempt to gain unauthorized access to the One Way Limo.com application or its related systems or networks.
5.3 Ownership. The One Way Limo.com application , OWL App and OWL Data, including all intellectual property rights therein, and the OWL Devices are and shall remain (as between you and OWL) the property of OWL, its Affiliates or their respective licensors. Neither this Agreement nor your use of the One Way Limo.com application , OWL App or OWL Data conveys or grants to you any rights in or related to the One Way Limo.com application , OWL App or OWL Data, except for the limited license granted above. Other than as specifically permitted by the OWL in connection with the One Way Limo.com application , you are not permitted to use or reference in any manner OWL’s, its Affiliates’, or their respective licensors’ OWL names, logos, products and service names, trademarks, service marks, trade dress, copyrights or other indicia of ownership, alone and in combination with other letters, punctuation, words, symbols and/or designs (the "OWL Marks and Names") for any commercial purposes. You agree that you will not try to register or otherwise use and/or claim ownership in any of the OWL Marks and Names, alone or in combination with other letters, punctuation, words, symbols and/or designs, or in any confusingly similar mark, name or title, for any goods and Limo.
6.1 Each party acknowledges and agrees that in the performance of this Agreement it may have access to or may be exposed to, directly or indirectly, confidential information of the other party ("Confidential Information"). Confidential Information includes OWL Data, Limo IDs, User Information, and the transaction volume, marketing and business plans, business, financial, technical, operational and such other non-public information of each party (whether disclosed in writing or verbally) that such party designates as being proprietary or confidential or of which the other party should reasonably know that it should be treated as confidential.
6.2 Each party acknowledges and agrees that: (a) all Confidential Information shall remain the exclusive property of the disclosing party; (b) it shall not use Confidential Information of the other party for any purpose except in furtherance of this Agreement; (c) it shall not disclose Confidential Information of the other party to any third party, except to its employees, officers, contractors, agents and service providers ("Permitted Persons") as necessary to perform under this Agreement, provided Permitted Persons are bound in writing to obligations of confidentiality and non-use of Confidential Information no less protective than the terms hereof; and (d) it shall return or destroy all Confidential Information of the disclosing party, upon the termination of this Agreement or at the request of the other party (subject to applicable law and, with respect to OWL, its internal record-keeping requirements).
6.3 Notwithstanding the foregoing, Confidential Information shall not include any information to the extent it: (a) is or becomes part of the public domain through no act or omission on the part of the receiving party; (b) was possessed by the receiving party prior to the date of this Agreement without an obligation of confidentiality; (c) is disclosed to the receiving party by a third party having no obligation of confidentiality with respect thereto; or (d) is required to be disclosed pursuant to law, court order, subpoena or governmental authority, provided the receiving party notifies the disclosing party thereof and provides the disclosing party a reasonable opportunity to contest or limit such required disclosure.
7.1 Disclosure of Your Information. Subject to applicable law, OWL and its Affiliates may, but shall not be required to, provide to you, a User, insurance and/or relevant authorities and/or regulatory agencies any information (including personal information (e.g., information obtained about you through any background check) and any OWL Data) about you or any Transportation Services provided hereunder if: (a) there is a complaint, dispute or conflict, including an accident, between you and a User; (b) it is necessary to enforce the terms of this Agreement; (c) it is required, in OWL’s or any Affiliate’s sole discretion, by applicable law or regulatory requirements (e.g., OWL or its Affiliates receive a subpoena, warrant, or other legal process for information); (d) it is necessary, in OWL’s or any Affiliate’s sole discretion, to (1) protect the safety, rights, property or security of OWL or its Affiliates, the One Way Limo.com application or any third party; (2) to protect the safety of the public for any reason including the facilitation of insurance claims related to the One Way Limo.com application ; (3) to detect, prevent or otherwise address fraud, security or technical issues; (4) to prevent or stop activity which OWL or any of its Affiliates, in their sole discretion, may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity); or (e) it is required or necessary, in OWL’s or any Affiliate’s sole discretion, for insurance or other purposes related to your ability to qualify, or remain qualified, to use the One Way Limo.com application . You understand that OWL may retain your personal data for legal, regulatory, safety and other necessary purposes after this Agreement is terminated.
7.2 OWL and its Affiliates may collect your personal data during the course of your application for, and use of, the One Way Limo.com application , or may obtain information about you from third parties. Such information may be stored, processed, transferred, and accessed by OWL and its Affiliates, third parties, and service providers for business purposes, including for marketing, lead generation, service development and improvement, analytics, industry and market research, and such other purposes consistent with OWL’s and its Affiliates’ legitimate business needs. You expressly consent to such use of personal data.
8.1 You agree to maintain during the term of this Agreement on all Vehicles operated by you under this Agreement automobile liability insurance that provides protection against bodily injury and property damage to third parties at levels of coverage that satisfy the minimum requirements to operate a private passenger vehicle on the public roads within the Territory. This coverage must also include any no-fault coverage required by law in the Territory that may not be waived by an insured. You agree to provide OWL and its Affiliates, upon their request, a copy of the insurance policy, policy declarations, proof of insurance identification card and proof of premium payment for the insurance policy required in this Section 8.1. Furthermore, you must provide OWL with written notice of cancellation of any insurance policy required by OWL. OWL shall have no right to control your selection or maintenance of your policy. You must be a named insured or individually rated Limo, for which a premium is charged, on the insurance policy required in this Section 8.1 at all times.
8.3 You understand and acknowledge that your personal automobile insurance policy may not afford liability, comprehensive, collision, medical payments, personal injury protection, uninsured motorist, underinsured motorist, or other coverage for the Transportation Services you provide pursuant to this Agreement. If you have any questions or concerns about the scope or applicability of your own insurance coverage, it is your responsibility, not that of OWL, to resolve them with your insurer(s).
8.4 OWL may maintain during the term of this Agreement insurance related to your provision of Transportation Services as determined by OWL in its reasonable discretion or as described in a Location Addendum, provided that OWL and its Affiliates are not required to provide you with any specific insurance coverage for any loss to you or your Vehicle. You are required to promptly notify OWL of any accidents that occur while providing Transportation Services and to cooperate and provide all necessary information related thereto.
8.5 You agree to indemnify and hold harmless, OWL, its affiliates, officers, directors, employees, and/or agents for any damage, either to property or person, caused by you, or any officer, director, employee, agent and/or subcontractor of yours, which damaged was caused during you’re the time you were providing Transportation Services to any User of the OWL app, and/or the onewaylimo.com website or application.
9.1 By You. You hereby represent and warrant that: (a) you have full power and authority to enter into this Agreement and perform your obligations hereunder; (b) you have not entered into, and during the term will not enter into, any agreement that would prevent you from complying with this Agreement; and (c) you will comply with all applicable laws in your performance of this Agreement, including holding and complying with all permits, licenses, registrations and other governmental authorizations necessary to provide (i) Transportation Services using the Vehicles pursuant to this Agreement, and (ii) passenger Transportation Services to third parties in the Territory generally.
9.2 Disclaimer of Warranties. OWL AND ITS AFFILIATES PROVIDE, AND YOU ACCEPT, THE ONE WAY LIMO.COM APPLICATION , OWL APP AND THE OWL DEVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS. OWL AND ITS AFFILIATES DO NOT REPRESENT, WARRANT OR GUARANTEE THAT YOUR ACCESS TO OR USE OF THE ONE WAY LIMO.COM APPLICATION , OWL APP OR THE OWL DEVICES: (A) WILL BE UNINTERRUPTED OR ERROR FREE; OR (B) WILL RESULT IN ANY REQUESTS FOR TRANSPORTATION LIMO. OWL AND ITS AFFILIATES FUNCTION AS AN ON-DEMAND LEAD GENERATION AND RELATED SERVICE ONLY AND MAKE NO REPRESENTATIONS, WARRANTIES OR GUARANTEES AS TO THE ACTIONS OR INACTIONS OF THE USERS WHO MAY REQUEST OR RECEIVE TRANSPORTATION SERVICES FROM YOU, AND OWL AND ITS AFFILIATES DO NOT SCREEN OR OTHERWISE EVALUATE USERS. BY USING THE ONE WAY LIMO.COM APPLICATION AND OWL APP , YOU ACKNOWLEDGE AND AGREE THAT YOU MAY BE INTRODUCED TO A THIRD PARTY THAT MAY POSE HARM OR RISK TO YOU OR OTHER THIRD PARTIES. YOU ARE ADVISED TO TAKE REASONABLE PRECAUTIONS WITH RESPECT TO INTERACTIONS WITH THIRD PARTIES ENCOUNTERED IN CONNECTION WITH THE USE OF THE ONE WAY LIMO.COM APPLICATION OR OWL APP .NOTWITHSTANDING OWL’S APPOINTMENT AS THE LIMITED PAYMENT COLLECTION AGENT OF YOU FOR THE PURPOSE OF ACCEPTING PAYMENT FROM USERS ON YOUR BEHALF AS SET FORTH IN SECTION 4 ABOVE, OWL AND ITS AFFILIATES EXPRESSLY DISCLAIM ALL LIABILITY FOR ANY ACT OR OMISSION OF YOU, ANY USER OR OTHER THIRD PARTY.
9.3 No Service Guarantee. OWL AND ITS AFFILIATES DO NOT GUARANTEE THE AVAILABILITY OR UPTIME OF THE ONE WAY LIMO.COM APPLICATION OR OWL APP . YOU ACKNOWLEDGE AND AGREE THAT THE ONE WAY LIMO.COM APPLICATION OR OWL APP MAY BE UNAVAILABLE AT ANY TIME AND FOR ANY REASON (e.g., DUE TO SCHEDULED MAINTENANCE OR NETWORK FAILURE). FURTHER, THE ONE WAY LIMO.COM APPLICATION OR OWL APP MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS, AND OWL AND ITS AFFILIATES ARE NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGES, LIABILITIES OR LOSSES RESULTING FROM SUCH PROBLEMS.
10 Indemnification. You shall indemnify, defend (at OWL’s option) and hold harmless OWL and its Affiliates and their respective officers, directors, employees, agents, successors and assigns from and against any and all liabilities, expenses (including legal fees), damages, penalties, fines, social security contributions and taxes arising out of or related to: (a) your breach of your representations, warranties or obligations under this Agreement; or (b) a claim by a third party (including Users, regulators and governmental authorities) directly or indirectly related to your provision of Transportation Services or use of the One Way Limo.com application . This indemnification provision shall not apply to your breach of any representations regarding your status as an independent contractor.
11 Limits of Liability. OWL AND ITS AFFILIATES SHALL NOT BE LIABLE UNDER OR RELATED TO THIS AGREEMENT FOR ANY OF THE FOLLOWING, WHETHER BASED ON CONTRACT, TORT OR ANY OTHER LEGAL THEORY, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES: (i) ANY INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR OTHER INDIRECT DAMAGES OF ANY TYPE OR KIND; OR (ii) YOUR OR ANY THIRD PARTY’S PROPERTY DAMAGE, OR LOSS OR INACCURACY OF DATA, OR LOSS OF BUSINESS, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE. EXCEPT FOR OWL’S OBLIGATIONS TO PAY AMOUNTS DUE TO YOU PURSUANT TO SECTION 4 ABOVE, BUT SUBJECT TO ANY LIMITATIONS OR OTHER PROVISIONS CONTAINED IN THIS AGREEMENT WHICH ARE APPLICABLE THERETO, IN NO EVENT SHALL THE LIABILITY OF OWL OR ITS AFFILIATES UNDER THIS AGREEMENT EXCEED THE AMOUNT OF SERVICE FEES ACTUALLY PAID TO OR DUE TO OWL HEREUNDER IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM.
12.3 Term. This Agreement shall commence on the date accepted by you and shall continue until terminated as set forth herein.
12.4 Termination. Either party may terminate this Agreement: (a) without cause at any time upon seven (7) days prior written notice to the other party; (b) immediately, without notice, for the other party’s material breach of this Agreement; or (c) immediately, without notice, in the event of the insolvency or bankruptcy of the other party, or upon the other party’s filing or submission of request for suspension of payment (or similar action or event) against the terminating party. In addition, OWL may terminate this Agreement or deactivate your Limo ID immediately, without notice, with respect to you in the event you no longer qualify, under applicable law or the standards and policies of OWL and its Affiliates, to provide Transportation Services or to operate the Vehicle, or as otherwise set forth in this Agreement.
12.5 Effect of Termination. Upon termination of the Agreement, you shall: (a) promptly return to OWL all OWL Devices; and (b) immediately delete and fully remove the OWL App from any of Your Devices. Outstanding payment obligations and Sections 1, 2.3, 2.5.3, 4.7, 4.8, 5.3, 6, 7, 9, 10, 11, 12.3, 13, 14 and 15 shall survive the termination of this Agreement.
13.3 Except as otherwise expressly provided herein with respect to OWL acting as the limited payment collection agent solely for the purpose of collecting payment from Users on your behalf, the relationship between the parties under this Agreement is solely that of independent contracting parties. The parties expressly agree that: (a) this Agreement is not an employment agreement, nor does it create an employment relationship, between OWL and you; and (b) no joint venture, partnership, or agency relationship exists between OWL and you.
13.4 You have no authority to bind OWL or its Affiliates and you undertake not to hold yourself out as an employee, agent or authorized representative of OWL or its Affiliates. Where, by implication of mandatory law or otherwise, you may be deemed an agent or representative of OWL, you undertake and agree to indemnify, defend (at OWL’s option) and hold OWL and its Affiliates harmless from and against any claims by any person or entity based on such implied agency or representative relationship.
14.3Modification. In the event OWL modifies the terms and conditions of this Agreement at any time, such modifications shall be binding on you only upon your acceptance of the modified Agreement. OWL reserves the right to modify any information referenced at hyperlinks from this Agreement from time to time. You hereby acknowledge and agree that, by using the One Way Limo.com application , or downloading, installing or using the OWL App , you are bound by any future amendments and additions to information referenced at hyperlinks herein, or documents incorporated herein, including with respect to Fare Calculations. Continued use of the One Way Limo.com application or OWL App after any such changes shall constitute your consent to such changes. Unless changes are made to the arbitration provisions herein, you acknowledge and agree that modification of this Agreement does not create a renewed opportunity to opt out of arbitration.
14.4Supplemental Terms. Supplemental terms may apply to your use of the One Way Limo.com application , such as use policies or terms related to certain features and functionality, which may be modified from time to time (“Supplemental Terms”). You may be presented with certain Supplemental Terms from time to time. Supplemental Terms are in addition to, and shall be deemed a part of, this Agreement. Supplemental Terms shall prevail over this Agreement in the event of a conflict.
14.5Severability. If any provision of this Agreement is or becomes invalid or non-binding, the parties shall remain bound by all other provisions hereof. In that event, the parties shall replace the invalid or non-binding provision with provisions that are valid and binding and that have, to the greatest extent possible, a similar effect as the invalid or non-binding provision, given the contents and purpose of this Agreement.
14.6Assignment. Neither party shall assign or transfer this Agreement or any of its rights or obligations hereunder, in whole or in part, without the prior written consent of the other party; provided that OWL may assign or transfer this Agreement or any or all of its rights or obligations under this Agreement from time to time without consent: (a) to an Affiliate; or (b) to an acquirer of all or substantially all of OWL’s business, equity or assets.
14.7Entire Agreement. This Agreement, including all Supplemental Terms, constitutes the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In this Agreement, the words “including” and “include” mean “including, but not limited to.” The recitals form a part of this Agreement.
14.8No Third Party Beneficiaries. There are no third party beneficiaries to this Agreement, except as expressly set forth in the Arbitration Provision in Section 15.3. Nothing contained in this Agreement is intended to or shall be interpreted to create any third-party beneficiary claims.
14.9Notices. Any notice delivered by OWL to you under this Agreement will be delivered by email to the email address associated with your account or by posting on the portal available to you on the One Way Limo.com application . Any notice delivered by you to OWL under this Agreement will be delivered by contacting OWL at http://partners.uber.com in the “Contact Us” section. Additional Territory-specific notices may be required from time to time.
15.1 The choice of law provisions contained in this Section 15.1 do not apply to the arbitration clause contained in Section 15.3, such arbitration clause being governed by the Federal Arbitration Act. Accordingly, and except as otherwise stated in Section 15.3, the interpretation of this Agreement shall be governed by Connecticut law, without regard to the choice or conflicts of law provisions of any jurisdiction. Any disputes, actions, claims or causes of action arising out of or in connection with this Agreement or the One Way Limo.com application that are not subject to the arbitration clause contained in Section 15.3 shall be subject to the exclusive jurisdiction of the state and federal courts located in the state of Connecticut. However, neither the choice of law provision regarding the interpretation of this Agreement nor the forum selection provision is intended to create any other substantive right to non-Connecticut residents or citizens to assert claims under Connecticut law whether that be by statute, common law, or otherwise. These provisions, and except as otherwise provided in Section 15.3, are only intended to specify the use of Connecticut law to interpret this Agreement and the forum for disputes asserting a breach of this Agreement, and these provisions shall not be interpreted as generally extending Connecticut law to you if you do not otherwise reside or provide Transportation Services in Connecticut. The foregoing choice of law and forum selection provisions do not apply to the arbitration clause in Section 15.3 or to any arbitrable disputes as defined therein. Instead, as described in Section 15.3, the Federal Arbitration Act shall apply to any such disputes. The failure of OWL to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by OWL in writing.
15.2 Other than disputes regarding the intellectual property rights of the parties and other claims identified in Section 15.3.ii, any disputes, actions, claims or causes of action arising out of or in connection with this Agreement or the One Way Limo.com application shall be subject to arbitration pursuant to Section 15.3.
15.3 Arbitration Provision
Important Note Regarding this Arbitration Provision:
● Except as provided below, arbitration does not limit or affect the legal claims you may bring against the OWL. Agreeing to arbitration only affects where any such claims may be brought and how they will be resolved.
● Arbitration is a process of private dispute resolution that does not involve the civil courts, a civil judge, or a jury. Instead, the parties’ dispute is decided by a private arbitrator selected by the parties using the process set forth herein. Other arbitration rules and procedures are also set forth herein.
● Unless the law requires otherwise, as determined by the Arbitrator based upon the circumstances presented, you will be required to split the cost of any arbitration with the OWL.
● IMPORTANT: This Arbitration Provision will require you to resolve any claim that you may have against the OWL on an individual basis, except as provided below, pursuant to the terms of the Agreement unless you choose to opt out of the Arbitration Provision. Except as provided below, this provision will preclude you from bringing any class, collective, or representative action against the OWL, and also precludes you from participating in or recovering relief under any current or future class, collective, or representative action brought against the OWL by someone else.
· Cases may be filed in the future involving claims by users of the Service, including by Transportation Service providers. You should assume that there may be in the future, lawsuits against the OWL alleging class, collective, and/or representative claims on your behalf, including but not limited to claims for tips, reimbursement of expenses, and employment status. Such claims, if successful, could result in some monetary recovery to you.
· The mere existence that such class, collective, and/or representative lawsuits may be commenced does not mean that such lawsuits will ultimately succeed. But if you do agree to arbitration with the OWL, you are agreeing in advance, except as otherwise provided, that you will not participate in and, therefore, will not seek to recover monetary or other relief under any such class, collective, and/or representative lawsuit, except as provided below.
o However, as discussed above and except as provided below, if you agree to arbitration, you will not be precluded from bringing your claims against the OWL in an individual arbitration proceeding. If successful on such claims, you could be awarded money or other relief by an arbitrator (subject to splitting the cost of arbitration as mentioned above).
WHETHER TO AGREE TO ARBITRATION IS AN IMPORTANT BUSINESS DECISION. IT IS YOUR DECISION TO MAKE, AND YOU SHOULD NOT RELY SOLELY UPON THE INFORMATION PROVIDED IN THIS AGREEMENT AS IT IS NOT INTENDED TO CONTAIN A COMPLETE EXPLANATION OF THE CONSEQUENCES OF ARBITRATION. YOU SHOULD TAKE REASONABLE STEPS TO CONDUCT FURTHER
RESEARCH AND TO CONSULT WITH OTHERS — INCLUDING BUT NOT LIMITED TO AN ATTORNEY — REGARDING THE CONSEQUENCES OF YOUR DECISION, JUST AS YOU WOULD WHEN MAKING ANY OTHER IMPORTANT BUSINESS OR LIFE DECISION.
This Arbitration Provision is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”) and evidences a transaction involving interstate commerce. This Arbitration Provision applies to any dispute arising out of or related to this Agreement or termination of the Agreement and survives after the Agreement terminates. Nothing contained in this Arbitration Provision shall be construed to prevent or excuse you from utilizing any informal procedure for resolution of complaints established in this Agreement (if any), and this Arbitration Provision is not intended to be a substitute for the utilization of such procedures.
Except as provided in Section 15.3(v), below, regarding the Class Action Waiver, such disputes include without limitation disputes arising out of or relating to interpretation or application of this Arbitration Provision, including the enforceability, revocability or validity of the Arbitration Provision or any portion of the Arbitration Provision. All such matters shall be decided by an Arbitrator and not by a court or judge. However, as set forth below, the preceding sentences shall not apply to disputes relating to the interpretation or application of the Class Action Waiver below, including their enforceability, revocability or validity.
Except as it otherwise provides, this Arbitration Provision also applies, without limitation, to all disputes between You and OWL, as well as all disputes between You and the OWL’s fiduciaries, administrators, affiliates, subsidiaries, parents, and all successors and assigns of any of them, including but not limited to any disputes arising out of or related to this Agreement and disputes arising out of or related to your relationship with the OWL, including termination of the relationship. This Arbitration Provision also applies, without limitation, to disputes regarding any Location, county, state or federal wage-hour law, trade secrets, unfair competition, compensation, breaks and rest periods, expense reimbursement, termination, harassment and claims arising under the Uniform Trade Secrets Act, Civil Rights Act of 1964, Americans With Disabilities Act, Age Discrimination in Employment Act, Family Medical Leave Act, Fair Labor Standards Act, Employee Retirement Income Security Act (except for individual claims for employee benefits under any benefit plan sponsored by the OWL and covered by the Employee Retirement Income Security Act of 1974 or funded by insurance), Genetic Information Non-Discrimination Act, and state statutes, if any, addressing the same or similar subject matters, and all other similar federal and state statutory and common law claims.
This Agreement is intended to require arbitration of every claim or dispute that lawfully can be arbitrated, except for those claims and disputes which by the terms of this Agreement are expressly excluded from the Arbitration Provision.
Affiliates of OWL are an intended third party beneficiary of this Agreement.
The disputes and claims set forth below shall not be subject to arbitration and the requirement to arbitrate set forth in this Arbitration Provision shall not apply:
Claims for workers compensation, state disability insurance and unemployment insurance benefits;
Regardless of any other terms of this Agreement, nothing prevents you from making a report to or filing a claim or charge with the Equal Employment Opportunity Commission, U.S. Department of Labor, Securities Exchange Commission, National Labor Relations Board, or Office of Federal Contract Compliance Programs, and nothing in this Agreement or Arbitration Provision prevents the investigation by a government agency of any report, claim or charge otherwise covered by this Arbitration Provision. Nothing in this Arbitration Provision shall be deemed to preclude or excuse a party from bringing an administrative claim before any agency in order to fulfill the party's obligation to exhaust administrative remedies before making a claim in arbitration;
Disputes that may not be subject to a predispute arbitration agreement pursuant to applicable Federal law or Executive Order are excluded from the coverage of this Arbitration Provision;
Disputes regarding your, and/or OWL’s, intellectual property rights;
This Arbitration Provision shall not be construed to require the arbitration of any claims against a contractor that may not be the subject of a mandatory arbitration agreement as provided by section 8116 of the Department of Defense ("DoD") Appropriations Act for Fiscal Year 2010 (Pub. L. 111-118), section 8102 of the Department of Defense ("DoD") Appropriations Act for Fiscal Year 2011 (Pub. L. 112- 10, Division A), and their implementing regulations, or any successor DoD appropriations act addressing the arbitrability of claims.
The Arbitrator shall be selected by mutual agreement of the OWL and you. Unless you and the OWL mutually agree otherwise, the Arbitrator shall be an attorney licensed to practice in the location where the arbitration proceeding will be conducted or a retired federal or state judicial officer who presided in the jurisdiction where the arbitration will be conducted. If the Parties cannot agree on an Arbitrator, then an arbitrator will be selected using the alternate strike method from a list of five (5) neutral arbitrators provided by JAMS (Judicial Arbitration & Mediation Services). You will have the option of making the first strike. If a JAMS arbitrator is used, then the JAMS Streamlined Arbitration Rules & Procedures rules will apply; however, if there is a conflict between the JAMS Rules and this Agreement, this Agreement shall govern. Those rules are available here:
The location of the arbitration proceeding shall be no more than 45 miles from the place where you last provided Transportation Services under this Agreement, unless each party to the arbitration agrees in writing otherwise.
All claims in arbitration are subject to the same statutes of limitation that would apply in court. The party bringing the claim must demand arbitration in writing and deliver the written demand by hand or first class mail to the other party within the applicable statute of limitations period. The demand for arbitration shall include identification of the Parties, a statement of the legal and factual basis of the claim(s), and a specification of the remedy sought. Any demand for arbitration made to the OWL or shall be provided to Legal, ONE WAY LIMO.com, LLC, (ADDRESS). The arbitrator shall resolve all disputes regarding the timeliness or propriety of the demand for arbitration. A party may apply to a court of competent jurisdiction for temporary or preliminary injunctive relief in connection with an arbitrable controversy, but only upon the ground that the award to which that party may be entitled may be rendered ineffectual without such provisional relief.
In arbitration, the Parties will have the right to conduct adequate civil discovery, bring dispositive motions, and present witnesses and evidence as needed to present their cases and defenses, and any disputes in this regard shall be resolved by the Arbitrator.
You and the OWL agree to resolve any dispute that is in arbitration on an individual basis only, and not on a class, collective action, or representative basis (“Class Action Waiver”). The Arbitrator shall have no authority to consider or resolve any claim or issue any relief on any basis other than an individual basis. The Arbitrator shall have no authority to consider or resolve any claim or issue any relief on a class, collective, or representative basis. Notwithstanding any other provision of this Agreement, the Arbitration Provision or the JAMS Streamlined Arbitration Rules & Procedures, disputes regarding the enforceability, revocability or validity of the Class Action Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. In any case in which (1) the dispute is filed as a class, collective, or representative action and (2) there is a final judicial determination that all or part of the Class Action Waiver unenforceable, the class, collective, and/or representative action to that extent must be litigated in a civil court of competent jurisdiction, but the portion of the Class Action Waiver that is enforceable shall be enforced in arbitration.
While the OWL will not take any retaliatory action in response to any exercise of rights you may have under Section 7 of the National Labor Relations Act, if any, the OWL shall not be precluded from moving to enforce its rights under the FAA to compel arbitration on the terms and conditions set forth in this Agreement.
Each party will pay the fees for his, her or its own attorneys, subject to any remedies to which that party may later be entitled under applicable law (i.e., a party prevails on a claim that provides for the award of reasonable attorney fees to the prevailing party). In all cases where required by law, the OWL will pay the Arbitrator's and arbitration fees. If under applicable law the OWL is not required to pay all of the Arbitrator’s and/or arbitration fees, such fee(s) will be apportioned equally between the Parties or as otherwise required by applicable law. However, you will not be required to bear any type of fee or expense that you would not be required to bear if you had filed the action in a court of law. Any disputes in that regard will be resolved by the Arbitrator as soon as practicable after the Arbitrator is selected, and OWL shall bear all of the Arbitrator’s and arbitration fees until such time as the Arbitrator resolves any such dispute.
The Parties will arbitrate their dispute before the Arbitrator, who shall confer with the Parties regarding the conduct of the hearing and resolve any disputes the Parties may have in that regard. Within 30 days of the close of the arbitration hearing, or within a longer period of time as agreed to by the Parties or as ordered by the Arbitrator, any party will have the right to prepare, serve on the other party and file with the Arbitrator a brief. The Arbitrator may award any party any remedy to which that party is entitled under applicable law, but such remedies shall be limited to those that would be available to a party in his or her individual capacity in a court of law for the claims presented to and decided by the Arbitrator, and no remedies that otherwise would be available to an individual in a court of law will be forfeited by virtue of this Arbitration Provision. The Arbitrator will issue a decision or award in writing, stating the essential findings of fact and conclusions of law. A court of competent jurisdiction shall have the authority to enter a judgment upon the award made pursuant to the arbitration. The Arbitrator shall not have the power to commit errors of law or legal reasoning, and the award may be vacated or corrected on appeal to a court of competent jurisdiction for any such error.
viii. Your Right To Opt Out Of Arbitration.
In order to be effective, the letter under option (2) must clearly indicate your intent to opt out of this Arbitration Provision, and must be dated and signed. The envelope containing the signed letter must be received (if delivered by hand) or post-marked within 30 days of the date this Agreement is executed by you. Your writing opting out of this Arbitration Provision, whether sent by (1) or (2), will be filed with a copy of this Agreement and maintained by the OWL. Should you not opt out of this Arbitration Provision within the 30-day period, you and the OWL shall be bound by the terms of this Arbitration Provision. You have the right to consult with counsel of your choice concerning this Arbitration Provision. You understand that you will not be subject to retaliation if you exercise your right to assert claims or opt-out of coverage under this Arbitration Provision.
ix. Full and Complete Agreement Related to Formal Resolution of Disputes; Enforcement Of This Agreement.
This Arbitration Provision is the full and complete agreement relating to the formal resolution of disputes arising out of this Agreement. Except as stated in subsection v, above, in the event any portion of this Arbitration Provision is deemed unenforceable, the remainder of this Arbitration Provision will be enforceable.
By clicking “I accept”, you expressly acknowledge that you have read, understood, and taken steps to thoughtfully consider the consequences of this Agreement, that you agree to be bound by the terms and conditions of the Agreement, and that you are legally competent to enter into this Agreement with OWL.